The viaIP application is a bi-directional videoconferencing solution that allows the head office to perform its daily supervision and training duties with improved effectiveness using visual communications. Furthermore, the branches are able to engage in multi-branch video conferencing among themselves as part of the solution.
ICBC said it would employ the solution to improve its internal financial consulting, briefing and training efforts. ICBC went onto to say that the solution would speed up the transfer of important information and enhance the quality of its customer service because of the ability to provide remote staff training and development on a daily basis.
