In other words, this was a bit of a scattershot set of releases addressing a variety of areas, rather than a single specific discipline.
The service offerings are, in essence, hardened, standardized versions of previously custom services that have added assets such as reference architectures, component models describing the interactions between various hardware and software components, and work plans.
Among the named services is a Business of IT executive workshop that assesses the IT skills and processes necessary to better align IT with the business. It uses assets such as IBM’s Component Business Model that telescopes the business in a framework that can be diagrammed on a single page.
Another offering applies a maturity and capability assessment for analyzing the organization’s ability to manage IT services as part of a collaborative planning process for service delivery. Others target IT infrastructure optimization by pinpointing inefficiencies and opportunities for improvement.
The offerings also include a codified service built around IBM’s recently acquired Maximo asset management system, which came from MRO Systems. Significantly, while IBM was MRO’s primary integration and service partner prior to acquisition, this new service offering fills in the blanks for a standard template for implementing Maximo.
