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April 27, 2009

IBM wins Unilever HR contract extension

To transform and operate its HR processes across 19 Latin American countries

By CBR Staff Writer

IBM has won a contract extension from Unilever to transform and operate its human resources processes across 19 Latin American countries. Datamonitor estimates the value of the contract to be worth approximately $45m.

IBM will provide services to more than 27,000 Unilever employees from its services centers in Brazil and Costa Rica.

According to IBM, the project is designed to help Unilever continue to streamline the decision-making process and offer its executive staff the flexibility to be able to shift resources to focus on business critical initiatives.

The deal extends the company’s current operation of managed payroll and benefit management services for Unilever employees in Brazil, Mexico, and Chile. It will now also include Argentina, Bolivia, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Trinidad & Tobago, Uruguay, and Venezuela.

Patricia Motta at IBM Managed Business Process Services Latin America, said: Large, global companies such as Unilever understand that HR process transformation provides them with a competitive advantage. Our mission is to bring additional flexibility and best practices to help Unilever quickly respond to business opportunities and customer demands in a secure, transparent, and standardized way.

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