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October 6, 2009

IBM signs three-year IT infrastructure deal with Datacom

To support Datacom's roll out of telecommunication services in India

By CBR Staff Writer

IBM has entered into a three-year $200m deal with Datacom, part of Videocon Industries group, to provide IT infrastructure and services to support its commercial launch of telecommunication services in India.

IBM said, that the partnership will help Datacom to accelerate time-to-market for new services, adapt quickly to meet future market requirements, reduce operating expenditures and enhance customer satisfaction levels.

Reportedly, Datacom’s investment in IBM’s Service Assurance solution, will provide them with service management and monitoring of services, application and network-based systems.

Under the contract, IBM will provide technology and associated services, to enable Datacom garner substantial market share and to build business solutions for billing, customer care and service delivery platform all built on top of IBM’s industry framework, SPDE. This is expected to allow Datacom to focus on its core business which is subscriber growth and customer satisfaction.

Datacom said that it has received pan India unified access service (UAS) licenses and plans to roll out GSM services across the country. It plans to launch its services in four circles this year and expand in other circles by the end of 2010. In addition, it has applied for National Long Distance (NLD) and International Long Distance (ILD) licenses and plans to establish a pan India network for NLD and ILD gateways.

Avinash Joshi, director for communications sector at IBM India and South Asia, said: The collaboration with IBM will give Datacom a powerful, secure and agile technology infrastructure benchmarked against the international telecommunications industry standards. As a result of this partnership, IBM aims to help Datacom accelerate time-to-market for new services, adapt quickly to meet future market requirements, reduce operating expenditures and enhance customer experience.

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