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February 1, 2010

IBM signs seven-year IT services agreement with JLL

To provide infrastructure support services for JLL across 19 countries throughout EMEA

By CBR Staff Writer

IBM and Jones Lang LaSalle (JLL), a financial and professional services firm specialising in real estate and investment management, have entered into a seven-year information technology (IT) services agreement under which IBM will provide infrastructure support services for JLL across 19 countries throughout Europe, the Middle East and Africa (EMEA).

IBM said that end-user support will be provided across various functions including deskside, server operations, application management, helpdesk, network management, asset management, IT procurement, service management and system security.

The deal will be supported by IBM data centres across the globe, with support services provided in nine languages. As a result of the contract, JLL will benefit from increased productivity and reduced costs, as all users will be able to communicate directly with the IBM service desk function rather than going through local client teams, IBM said.

Andy Palmer, chief information officer for EMEA at Jones Lang LaSalle, said: “It is flexibility and adaptability that IBM provides in its infrastructure support solution and that is critical to the success of our IT services. Jones Lang LaSalle has a long-standing business relationship with IBM, which understands the specific IT requirements in the real estate sector. The relationship is vital for us in continuing to adopt new technologies to service our worldwide operations.”

The contract is similar to an existing agreement with JLL in the US and Asia-Pacific.

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