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November 9, 2009

IBM Japan signs nine-year outsourcing deal with Chugoku Bank

To manage operations and maintenance of IT systems, including host computers and servers

By CBR Staff Writer

IBM has entered into a nine-year strategic outsourcing agreement with Chugoku Bank, a Japanese regional bank.

As part of the agreement, IBM will manage operations and maintenance of Chugoku Bank’s information technology (IT) systems, including host computer and servers.

The primary goal of the IT services provided by IBM is to enable the bank to enhance client experiences with secure and stable services for customers, the company said. At the same time, it will also optimise business efficiencies for Chugoku Bank by stabilising and streamlining the IT systems and reducing IT costs for the bank.

IBM said that it will introduce best practices and enhance governance of Chugoku Bank based on its broad experiences in operating and managing business processes and information systems.

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Earlier in October, IBM has signed a strategic agreement with insurance group QBE, under which IBM will transform and manage the information technology (IT) infrastructure of QBE’s UK and Western European offices. The contract also covers the development and maintenance of QBE’s IT support services including helpdesk, desktop, data centre, LAN, WAN and disaster recovery.

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