IBM is putting into place a new division in the US to pursue more single mindedly its aim of becoming a major player in facilities management. It has formed a new IBM Systems Services organisation, reporting to its National Service Division, to focus on managing various aspects of customers’ data processing operations, aiming to meet requests for assistance in reducing the cost of data processing operations and increasing productivity. The company says that a substantial number have also asked IBM to implement custom systems so they can devote more time to their core businesses. Under William Wilson as general manager, the Systems Services organisation will incorporate IBM data processing and operational services capabilities needed to customise solutions for a broad range of customers. It reports to David McDowell, head of the National Service Division. Rank-Xerox into copier facilities management page 5
