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September 13, 2010

IBM opens service delivery centre in Poland

New facility will provide IT services to IBM clients

By CBR Staff Writer

IBM has opened a new technology service delivery centre located in the Wojdyla Business Park in Wroclaw, Poland.

The company said that its new service delivery centre will primarily support its strategic outsourcing clients, providing server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems.

The services utilise collaborative problem solving and defect prevention processes based on service management standards.

Employees will manage the servers and storage systems for ensuring optimal IT infrastructure performance for IBM’s clients.

IBM Poland general manager Anna Sienko said that they chose Wroclaw for their newest facility based on criteria including its highly educated and experienced professionals, language skills and a favorable business environment.

The centre has already hired a number of technology and engineering graduates as well as IT professionals.

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