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April 11, 2011

IBM introduces new consulting services practice

To help companies improve the performance of business processes

By CBR Staff Writer

IBM has introduced a new global consulting and services practice deigned to help companies improve the performance of business processes.

The new services include: marketing, human resources and finance, and industry-specific processes such as insurance claims, campaign management and compliance.

The new practice will provide offerings at all phases of process transformation, from enterprise strategy and governance to specific process offerings, said the company.

IBM business process management (BPM) and service-oriented architecture experts will provide these services from a variety of locations in the US and around the world.

The new practice is designed to help line-of-business executives deploy technology offerings to improve business processes and to create systems for enterprise governance and centres of excellence for BPM.

The services provided by the new practice include: analysing core processes, identifying gaps and creating a roadmap for process transformation; developing a framework for enterprise-wide business process governance; creating models for new, improved, and/or optimised business processes; using BPM to better orchestrate work and integrate disparate systems within and across the enterprise; and implementing BPM-enabled offerings.

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IBM global business services BPM executive and partner Michael Natoli said business processes are the mechanism that allows companies to execute on their strategies.

"The mission of IBM’s BPM practice is to help clients rapidly transform business processes to better support their overall enterprise strategy," Natoli said.

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