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May 7, 2009

IBA Health selects Verizon for global communication network

Aims to 'follow-me', starting with IP telephony

By CBR Staff Writer

IBA Health, a provider of health-IT systems, has selected a Verizon Business Private IP system for its global communications network.

Verizon said that the managed solution will connect IBA Health’s offices and more than 4,200 employees in 22 locations across Australasia, the Middle East, South Africa, India, South East Asia and Europe, providing a secure and flexible foundation on which the company can build enhanced internal collaboration capabilities to improve its overall customer service.

With Verizon Private IP in place, IBA Health plans to deploy unified communications services, starting with IP telephony, but with the eventual aim of enabling ‘follow-me,’ presence-based IP-communications to enhance the timeliness and effectiveness of employee collaboration, added Verizon.

IP-enabled audio and video conferencing will also be deployed in all the company’s offices, enabling employees to collaborate around the globe. The company hopes that this will improve the delivery of its operations.

Verizon also said that the company will centralize its human resources, finance and customer-resource management applications, with Verizon Private IP providing a resilient, reliable and secure global network over which these applications can be delivered to IBA Health’s global employees.

Martin Wilkinson, chief information officer of IBA Health, said: Verizon Business ticked all the boxes in terms of network capabilities and also was able to demonstrate a solid understanding of our business challenges and an ability to deliver solutions based on our objectives. As a company, we have exacting standards and service needs – and Verizon Business was able to answer these, backing its solutions with strong service-level agreements.

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