NII Holdings, a provider of mobile communication services operating under the Nextel brand in Latin America, has selected HP Enterprise Services to manage its applications and technology infrastructure support services throughout Latin America.
The agreement covers the management of NII’s IT applications and infrastructure across its operations in Argentina, Brazil, Chile, Mexico, Peru and headquarters in the US.
Under the agreement, HP will standardise processes, consolidate technology infrastructure support services, and employ new technology to assist NII in offering expanded services to customers. It will also provide applications development, management and testing services that include NII’s software development processes, billing systems and applications support.
In addition, HP will consolidate and manage the workplace computing environment for NII employees in Latin America and the US. It will also manage and support the server and storage environments at NII sites. Services will include service desk and site support services.
NII said that HP will provide security services and manage its internal information technology network and will provide a network that links data centres in the US and Latin America, as part of the agreement.
Alan Strauss, chief technology officer of NII, said: Using the expertise of HP and the experience of our employees, we will standardise our processes and leverage the opportunities to increase our operational flexibility, improve our cost efficiencies, and improve our service quality.
“This improved efficiency will help us to better serve our customers and allow us to invest in developing and launching new and innovative services. And our employees who will be transitioning to become employees of HP Enterprise Services will benefit from the opportunity to work with one of the world’s largest technology companies, leveraging their expertise to build more efficient IT operations.