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May 10, 2009

HP introduces three software applications for communications service providers

The new applications claims to enhance the quality of services provided to the customers

By CBR Staff Writer

HP has introduced three software applications to help communications service providers manage the customer experience to create better loyalty, especially among high-value customers.

As part of the HP next-generation operations support systems (HP NGOSS) portfolio, the service assurance services enhance the quality of the customer experience by ensuring that all paid-for services are actually received. The three applications are: HP Service Quality Management (SQM), HP TeMIP Service Console and HP Unified Correlation Analyzer (UCA).

According to HP, SQM is an automated system that includes pre-packaged capabilities across fixed and mobile services to provide a comprehensive view of the customer experience and accelerate the move to customer-focused operations.

HP has said that TeMIP Service Console enhances service availability by providing a real-time view of the operational state of telecom, IT and IP network resources, services and customers. It consolidates and correlates possible experience problems (alarms) and helps expedite repair.

HP claims that the UCA enables service providers to identify the nature of a problem in the network, determine its root cause, and evaluate its impact on the quality of experience.

M-Tel, a provider of mobile services in Bulgaria, is one of the HP customers already conducting trials of these solutions. M-Tel expects to enhance the experience of its customers by resolving problems efficiently.

Philippe Leon, director of communications and media solutions at HP, said: Service providers can now focus on the quality of experience – and reduce costly defections – with HP’s customer-centric approach to service assurance. The HP solutions give service providers the OSS tools they need to detect, identify and resolve problems before they affect the customer.

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