HP and Alcatel-Lucent have entered into an agreement to deliver new unified communication and collaboration (UC&C) offerings to clients.
The new UC&C offerings include migration from multivendor and legacy PBX to an IP voice integration layer that uses Alcatel-Lucent’s open IP Telephony architecture for UC&C. HP will help clients achieve greater return on investments by using the Genesys Customer Interaction management Platform, UC connect offerings and the Alcatel-Lucent OmniTouch Instant Communication Suite and IP Telephony offering, the OmniPCX Enterprise, the companies said.
In addition, HP will use Alcatel-Lucent’s Advanced Communication Server to provide an enhanced, open UC&C integration layer across industry domains, including healthcare, financial services, utilities and government.
The new offerings are built on HP’s UC&C consulting services, which take an approach to enterprise communications from strategy and planning through implementation, design and education. They may be implemented on a customer’s premises or via an outsourced operating model.
Tom Burns, president for enterprise and strategic industries business at Alcatel-Lucent, said: “We have a common approach to solutions that meet the needs of each individual customer’s requirements, including their existing technology mix, overall organisational needs and migration plans for the future.
“HP and Alcatel-Lucent have forged a close relationship which will enable enterprises around the world to drive down costs, improve productivity and optimise the customers’ experience throughout the entire UC&C environment.”
