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February 16, 2012

HP introduces new customer service suite for Elite Series

Allows customers to select the call centre agent with whom they wish to work

By CBR Staff Writer

HP has introduced a new expanded suite of customer service and support for premium HP Elite Series-brand business customers in the United States.

The HP Elite Series includes notebook and tablet PCs, desktops, all-in-ones, workstations and displays.

The initial HP Elite premium technical support package features 24/7 support, 365 days a year, and support specialists who are dedicated to the HP Elite family of products.

The expanded suite of customer service and support for premium HP Elite Series offers a dedicated support phone number for Elite Series customers, allows customers to select the call centre agent with whom they wish to work.

The new program also permits customers to schedule support calls at a time convenient to them, offers prioritised service through the HP Repair Center and assists Elite customers in setting up and using their unlimited cloud storage.

HP Customer Services and Sales, Personal Systems Group – Americas vice president Cliff Wagner said the Elite Series support programme delivers on our promise to provide hassle-free support to our customers.

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