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August 27, 2014

HP, Avaya partner on cloud-based unified communications

Solutions to include call centre offerings.

By CBR Staff Writer

HP has joined hands with Avaya to deliver a new range of cloud-based unified communications-as-a-service, contact centre-as-a-service, and infrastructure modernization services.

Leveraging expertises’ from both the companies, the latest collaboration will lead to the development of an advanced and comprehensive solution integrating Avaya’s UC, contact centre portfolio and as-a-service offerings with HP’s cloud computing potential.

Avaya Global Field Operations president and Worldwide Sales SVP Pierre Allard said: "Businesses are increasingly seeking alternative models for deploying and managing innovative communications and collaboration technologies.

"The agreement with HP is the right path at the right time to quickly address what is already one of the fastest growing areas of our business.

"Through our long-term relationship, we already share many customers.

"We expect that base to grow significantly with this new model, supporting the world’s collaboration business environment."

The collaboration will also allow HP to resell Avaya’s as-a-service offerings, while Avaya would be able to boost its scale with HP’s deployment models.

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In addition to using Avaya’s experience to help improve the overall efficiency and performance of its contact centre operations, part of Avaya Private Cloud Services (APCS) will be integrated into HP’s existing Mobility, Workplace and Business Process Services practices.

The integration is anticipated to allow delivering private and hybrid cloud-based UC and contact centre technologies to its consumers.

HP Enterprise Services EVP and general manager Mike Nefkens said: "This agreement reinforces HP’s commitment to the mobility and workplace market and helps to grow HP’s presence in the end-user space.

"HP is also making an investment in Avaya’s capabilities to improve our contact centre infrastructure and significantly enhance business process services and customer engagement management.

"The partnership with Avaya supports HP’s larger vision for the New Style of IT."

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