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June 14, 2010

Accenture wins six-year outsourcing deal from Henkel

To provide management services for local applications and related project services of Henkel's North American business

By CBR Staff Writer

Accenture has won a six-year application outsourcing contract to deliver application management services to the North American operations of Henkel, which markets brands such as Dial soap, Purex laundry detergent, Loctite adhesives and got2b styling products.

Under the terms of the agreement, Accenture will provide management services for the local applications and related project services of Henkel’s North American business. The technologies covered by the program include Oracle, Lotus Notes, Electronic Data Interchange, IBM AS 400 and web applications.

Accenture said that the agreement will enable Henkel to benefit from the cost-efficiencies resulting from collaborating with one company for local and global applications; enhanced management and escalation support; and streamlined operations through standard transition and delivery processes and methodologies.

Accenture said that it will deliver the services from both North America and one of its Global Delivery Network centres in Bangalore, India. The new contract will complement an existing, seven-year global application maintenance and support agreement announced by the two companies in August 2009.

Peter Wroblowski, chief information officer of Henkel, said: "Accenture’s work on the global applications program has already demonstrated to us the skills, industry experience and efficiencies that they can offer. This new collaboration will benefit Henkel and employees in North America thanks to the synergies and economies of scale resulting from Accenture’s work on our global applications."

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