HCL Technologies has signed a new five-year outsourcing agreement with Dr Pepper Snapple Group (DPS) to provide IT application and infrastructure operations and management services.
Under the agreement, HCL will offer application support and maintenance, and manage and monitor infrastructure support and operations leveraging its Managed Services Model. DPS will become HCL’s anchor service desk customer at HCL’s Raleigh, North Carolina, global services delivery facility.
DPS said that it will leverage HCL’s Integrated Operations and Management Center (IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos and improve technology-enabled services.
DPS also said that the five-year engagement will assist it in the following areas: application support and maintenance, end-user computing, integrated service desk and network management.
HCL will also offer managed print services for DPS. The services will be delivered through HCL’s partnership with Xerox.
Shami Khorana, president of HCL America, said: Our main objective in working with DPS is to help the company achieve its business-aligned IT goals and increase the value of IT to the business. With a world-class customer like DPS, we continue to expand our leadership in our Consumer Packaged Goods Vertical and bring on new staff at our new facility in North Carolina.
