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June 9, 2010

HCL to expand IT infrastructure services in Brazil

Plans to set up multilingual service desk facility in the region

By CBR Staff Writer

IT services provider HCL Technologies (HCL) said that it will aggressively focus on the Brazilian market and aims to expand and strengthen its breadth of infrastructure services in the market.

The company plans to expand its infrastructure footprint in the Brazil region by setting up a multilingual service desk facility to support its global and local customers in Rio Grande do Sul. The new facility will also provide global support for Telecom and Mainframe customers worldwide.

HCL Technologies owes its growing presence in Brazil to be influenced by the region’s growing economy, expansion of multinational companies in the market and the increasing globalisation of Brazilian corporations.

The company recently completed its first year of operation in Brazil and said that it currently employs over 150 people supporting both global and local customers. These customers are serviced by HCL’s global delivery centre in Sao Leopoldo and its office in Sao Paulo.

Srikrishna, executive vice president of HCL Technologies Infrastructure Services Division, said: “Brazil, being the second largest economy in the Americas, is bound to play a critical role in the world economy. We believe Brazilian companies looking to build world class IT organisations will look to leverage the expertise on IT Infrastructure Management from HCL.

“We are, therefore, looking to invest and expand our services in this market to include end user computing services, data centre services, information security and network services and mainframe management services. We are confident that the value proposition delivered by our service offerings is equally applicable in Brazil as has been demonstrated in other parts of the world.”

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