HCL, an IT services provider, and Stellar Asia Pacific, a provider of call
centre and business process outsourcing services, have entered into a strategic and symbiotic partnership to further expand business in Australia and APAC.
Under the partnership, HCL and Stellar will jointly offer a business services and outsourcing proposition to clients by leveraging HCL’s back office and technology product capabilities which complement Stellar’s customer relationship management services.
HCL and Stellar will target specific industry segments such as banking and financial services, telecommunications, manufacturing, utilities services, retail and media.
Rajiv Swarup, corporate vice president, HCL, said: “Our clients will benefit from the combination of HCL’s and Stellar’s leading technology and services. This initiative is part of HCL’s aggressive strategy to expand its global delivery footprint to offer the blended delivery option to global clients.
In addition to its 26 BPO delivery centres across APAC, Europe, and the Americas, HCL will leverage Stellar’s Australian and Philippines contact centre capabilities to offer near-shore, offshore delivery option to clients.”
John Hollingsworth, CEO of Stellar Asia Pacific, said: “Stellar and HCL have recognised that their services are complementary to each other and have entered into a strategic alliance to jointly provide solutions and services in the Australasian market. As per the agreement, HCL and Stellar will target new industries and provide an expanded offering to both new and existing clients in the Australasian market.”
