HCL Technologies, an IT services provider, has signed a multi year end-to-end IT Infrastructure Management agreement with pharmaceutical company Purdue Pharma.
Under the agreement, HCL Technologies will manage two data centres and all remote locations of the Purdue Pharma in the US.
The company will also be responsible for transforming Purdue’s IT environment by implementing its processes as per ITIL V3 and MTaaS platform, which is HCL’s business-ready hosted platform for enterprise tools.
In addition, HCL will also implement its shared Remedy V6 ITSM ticketing platform that is based on the MTaaS reference architecture.
The company will also install MyDashboard, the real time reporting tool for the complete visibility of different layers of the IT infrastructure for management reporting at Purdue Pharma.
Purdue Pharma chief information officer Larry Pickett said they were looking for an IT service provider who could ensure successful transition from their staff augmentation model to a proactive IT management services model to ensure a scalable and agile IT environment while improving their internal processes.
"In HCL, we found an IT Infrastructure vendor who could support this strategic transformation as well as provide a cost effective offering and as an added benefit, this initiative enables us to free up permanent staff time to work on strategic, value-added projects," Pickett said.