View all newsletters
Receive our newsletter – data, insights and analysis delivered to you
  1. Technology
  2. Cybersecurity
December 1, 2015

Personal data breached as fans buy Adele tour tickets

News: Fans take to social media to expose system’s insecurities.


Adele‘s first tour in five years, scheduled for 2016, has seen the Ticketmaster website crash and expose user details.

The website was open at 9am this morning and took less than a minute for servers to go down according to users who voiced their disappointment on Twitter.



In a message, users were told that "one of our servers is down and has issued a cry for help to our engineering swat team. (…) We very much appreciate your patience."

Once the system was back up and running again, a second issue occurred exposing fans’ data.

Those looking to buy tickets for the "when we were young" tour said on Twitter they were shown screens of other people’s card details, home addresses and the tickets they had purchased.

Content from our partners
Webinar - Top 3 Ways to Build Security into DevOps
Tech sector is making progress on diversity, but advances must accelerate
How to bolster finance functions and leverage tech to future-proof operational capabilities



In a statement, sales organiser Songkick, said: "Due to extreme load experienced this morning, some of our customers were incorrectly able to preview limited account information belonging to other customers.

"There’s no evidence that this included credit card numbers or passwords. We take the privacy of our users very seriously, and we’re looking further into the matter to ensure it doesn’t happen again."

Adele’s recently launched album has sold over 3.38 million copies in its first week on sale in the US. The tour will start on February 29, 2016, at the SSE Arena in Belfast.

Websites in our network
NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
I consent to New Statesman Media Group collecting my details provided via this form in accordance with the Privacy Policy