Genie IM will enable users to see when their contacts are online and allow two-way communication via the web on their PC or WAP phone. The service can operate on both conventional GSM and high-speed GPRS networks, and is available only to BT Cellnet customers.

In addition, Genie has begun to trial multimedia messaging services. This service will permit a combination of text, sounds, images and video to be send and received as a single message.