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Technology / AI and automation

Gartner predicts smart machines will have deep business impact by 2020

Gartner’s 2013 CEO survey has found that 60% of CEOs believe that the emergence of smart machines capable of absorbing millions of jobs within 15 years is a "futurist fantasy."

However, Gartner predicts that smart machines will have widespread and deep business impact within the next seven years.

Kenneth Brant, research director at Gartner commented on the survey’s results: "Most business and thought leaders underestimate the potential of smart machines to take over millions of middle-class jobs in the coming decades. Job destruction will happen at a faster pace, with machine-driven job elimination overwhelming the market’s ability to create valuable new ones."

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Smart machines are evolving from automating basic tasks to becoming advanced self-learning systems as capable as the human brain in many highly specialised professions. As such, the next wave of job losses will likely occur among highly valued specialists during the next decade.

Gartner research has found that many CEOs are failing to recognise the potentially widespread and deep business impact that smart machines will have through 2020.

"The bottom line is that many CEOs are missing what could quickly develop to be the most significant technology shift of this decade," said Brant. "In fact, even today, there is already a multifaceted marketplace for engineering a ‘digital workforce,’ backed by major players on both the supply and demand side. This marketplace comprises intelligent agents, virtual reality assistants, expert systems and embedded software to make traditional machines ‘smart’ in a very specialised way, plus a new generation of low-cost and easy-to-train robots and purpose-built automated machines that could significantly devalue and/or displace millions of humans in the workforce."

This article is from the CBROnline archive: some formatting and images may not be present.