In the sixth annual study The Image of France Telecom, which is commissioned by the Ministry of Posts & Telecommunications, 94% of customers said the French state phone company functions really well (34%) or rather well (64%). The 60% that said rather well was up 1% from 1991 and 5% from 1989, while the number that said really well was up 1% from 1991, but down 1% from 1989. Of the 2,108 persons interviewed, 89% said France Telecom is close to the needs of the public, which represents an increase of 6 points since 1991 and 9 points since 1989. As for call tariffs, 60% of those interviewed said France Telecom’s are reasonable, compared with only 49% in 1991. Interviewees that considered tariffs excessive comprised 37% of the total, compared with 47% in 1991. Overall, 69% of the respondents said they were satisfied with the tariffs, while 22% said they were unhappy. Among France Telecom’s most well-known products, Minitel came in first, as always, with a 96% recognition rate. Cellular phone service was cited by 87%. The percentage of respondents familiar with Call Forwarding and Call Waiting grew in 1992 over 1991; from 56% to 62% for the first and from 34% to 46% for the second. Minitel was judged indispensable by 37% of survey respondents, up 9 points from 1991. It was followed in importance by the telecarte pre-paid phone card with 24% of respondents, up 5 points from 1991.
