Integrated project controls service provider Fortior Global is implementing Nimsoft Service Desk as part of its new Premium Support Services to provide clients with real-time self-service access to its project controls knowledge base.
Nimsoft Service Desk is a component of Nimsoft Unified Manager, a multi-tenant IT Management-as-a-Service application that combines infrastructure monitoring and ITIL-based service management capabilities.
Nimsoft’s service simplifies content management and enables Fortior Global to ensure the right information is readily available to its clients.
Knowledge base articles can be queried from tickets or through a global search function and clients can use the knowledge base as a resource for FAQs, how-to procedures, and to runbooks.
The knowledge base is powered by more than 450 supported clients and more than 100 Fortior project controls professionals who contribute daily articles.
Fortior Global general manager Paul Butterworth said Fortior needed a strong cloud-based service for delivering information anywhere in real time
"Nimsoft Service Desk supports our core, basic incident problem and knowledge base processes, while enabling us to create client-tailored portals that make it easy for people to find the information they need," said Butterworth.
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