Fiserv, the provider of financial services technology products, has introduced its eMessaging Service. The eMessaging Service reportedly enables billing organisations to communicate legal disclosures, regulatory updates and service-related information via e-mail directly to customers who have elected to go paperless and receive bills electronically.
The company claimed that this gives the online consumer a paper-free experience and can deliver substantial cost savings to billing organisations.
As a complement to eBill Distribution from Fiserv or Biller Direct HV from Fiserv, messages sent with the eMessaging Service allow the biller to add branding and personalisation with individual names, hyperlinks, logos and graphics, and thus extend their brand to the e-bill experience as they maintain consistent communication with their consumers, the company said.
Depending upon the industry, billing organisations may need to communicate service-related information, or may be required by government regulations or statutes to provide customers with certain account information, such as annual statements, rate changes, disclosures, updates to terms and conditions or privacy policies, account status, collection or disconnection notices, or service advisories.
The eMessaging Service is reportedly suited for a broad spectrum of billing organisations, specifically credit card companies, utility and energy providers, telecommunication services, mortgage and lending companies, and insurance providers.
Michelle Flint, vice president and general manager of biller solutions at Fiserv, said: The eMessaging Service from Fiserv enables cost savings as we provide a secure way to deliver electronic messages and connect with customers at their preferred touch point – online. This also minimises dependence on a consumer’s physical address and personalises the communication process.
