BMC Software Inc’s Remedy IT service management software suite has been rubber stamped with the first ‘ITIL Process Compliant’ certification and trademark.
“The applications have been assessed against the processes they support so that practitioners can focus on the organisational aspects of ITIL based service management,” explained Chris Rixon of BMC. “Certification gives them peace of mind that the tools will support ITIL.”
The certification scheme is managed on behalf of OGC by APM Group Ltd, the official ITIL (Information Technology Infrastructure Library) accreditor.
To be awarded the designation of ‘ITIL process compliant,’ software is put through seemingly rigorous testing against some ITIL fundamentals, which in the case of BMC’s Remedy concentrated on the areas of incident management and problem management.
The company said that this included analysis of software capability, user documentation and process flows to ensure customers receive an ITIL compliance solution ‘out of the box.’
BMC claimed that certification means BMC customers can feel confident that their investment is driving true IT process improvements and efficiency in accordance with ITIL best practices.
Rixon said, “Software deployment is only one factor of ITIL but it is an important facilitator. The endorsement from APM means customers can have the confidence that there will be no need to reengineer their software tools to suit ITIL.”
He said that over the past six to 12 months there had been a real and noticeable refocus on ITIL as a discipline. “There are the issues of cost and compliance, but we are also seeing the development and rise of an efficiency culture as evidenced by the investments being made in virtualisation and capacity optimisation.”
Industry analysts point out that certain core ITIL disciplines, such as configuration management, capacity management and problem management, can play an important role in an IT shop’s cost optimisation initiatives.
First developed in the late 80s by the UK government’s procurement vehicle, the Central Communications and Telecom Agency (which has since been superseded by the Office of Government Commerce), ITIL has been widely adopted by both commercial and public-sector organisations as the leading standard for best practice in the provision of IT services.
It is estimated that at least 45% of sizeable corporations there are now making tracks with ITIL.
Other ITIL verification services are also available from the Pink Elephant IT service management consulting firm, which offers an ITIL compatibility service for software and service providers.