Epicor Software has released Epicor ITSM 2009, which is claimed to be the most advanced version of Epicor’s IT Service Management (ITSM) solution.
The company said the new solution would ensure greater stability and performance through the support of Windows Server 2008 and Microsoft SQL Server 2008 and the 64-bit versions of Windows Server 2008 and the Windows Vista operating systems – connecting Epicor’s IT service management solution with Microsoft’s newest technology foundations.
Besides, Epicor ITSM also supports geographically distributed IT personnel and their customers through its enhanced self-service and field service portal, available in numerous languages.
Currently, Epicor ITSM including ITSM portal provides for the following language packs: Chinese (Simplified and Traditional), Dutch, English US, English UK, Estonian, French, German, Greek, Hungarian, Russian and Spanish and expected to support Arabic, Polish, Portuguese and Swedish later this year.
James Norwood, vice president of product marketing at Epicor, said: “Epicor ITSM 2009 is a benchmark of Epicor’s success in supporting the needs for today’s enterprises by providing tools and leveraging the latest technologies to enable optimal performance, greater flexibility and extended global support of IT service operations.”
