According to Liferay, the site is leveraging its Portal web publishing, document management, authentication and user management capabilities to directly impact customer experience, lower insurance premiums, and improve Employers Direct’s bottom line.
Employers Direct eliminates costs from its sales channel by selling insurance directly to California business and industry with no independent agent or broker. This helps lower the cost of workers’ comp insurance for its policyholder customers. The company chose to use the internet to create value for its customers and to lower its administrative overhead.
Liferay says that its open source license allows Employers Direct to enjoy an immediate return on investment, faster development cycles, and the freedom to customize the product. An easy-to-use interface and feature set ensures that maintenance costs do not eclipse the savings gained from the no-cost license.
Employers Direct is also updating its Policyholder Extranet with a more extensive version of its information center, Policyholder Claims and Information Center (PCIC), that will allow companies to interact with Employers Direct and to view policy and claims-related information online. In addition, they will also be able to report a claim and connect to medical provider network resources. The password-protected extranet will leverage Liferay’s authentication and user management features to minimize routine phone calls between claims examiners and policyholders to simplify the entire claims reporting process.
