View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
June 4, 1997updated 05 Sep 2016 12:32pm


By CBR Staff Writer

More than half of 1,000 regular email users recently polled have complained of receiving ‘abusive’ messages, according to a study carried out by the UK subsidiary of Novell Inc. In a somewhat flamboyantly titled report, Shaming, Blaming and Flaming: Corporate Miscommunication in the Digital Age, we are told that bosses are to blame for the misery, and most often the wretched respondent’s immediate superior. Plus, if that individual is male, watch out – XY chromosome bearers are five times likelier to send flame-mail than their XX counterparts. The consequences of such thoughtless missives sound pretty upsetting – stress, loss of productivity, avoidance of face-to-face communication with colleagues, and in some cases quitting that job altogether, according to the researchers. Yet so useful is email at the same time that 70% said they could now not do without it, though that may be a reluctant acceptance: 75% of respondents enjoy using e- mail, 60% say they are more efficient in their work as a result, but 94% said they waste up to an hour a day responding to irrelevant email. A danger that the study suggests companies could do better by being aware of is that email is too often used in an immediate, and sometimes even impetuous way, and that guidelines should be established for its use, with the further sanction of a formal channel for complaint when those lines are breached.

Content from our partners
Scan and deliver
GenAI cybersecurity: "A super-human analyst, with a brain the size of a planet."
Cloud, AI, and cyber security – highlights from DTX Manchester

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.