EGain Communications Corp, the Sunnyvale, California-based provider of e-commerce customer service infrastructure software, has filed with the Securities and Exchange Commission for an initial public offering of common stock worth up to $60m. The number of shares to be sold and the price range have yet to be determined, but all of the shares will be sold by the company.

EGain provides software applications that are designed to help businesses manage high volumes of customer email and live web- based interaction. Its offerings are available both as a web- based hosted application service and as installed software for in-house implementation. The company employs 114 staff and booked a fiscal 1999 net loss of $11.3m on revenue of $1.0m.

The offering will be managed by an underwriting group led by BancBoston Robertson Stephens and which includes Donaldson, Lufkin & Jenrette and Volpe Brown Whelan & Co. The shares will eventually trade on the Nasdaq National Market under the ticker symbol EGAN.