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November 8, 2009

Eastern Life and Health Insurance Unveils e-bility

A group benefits web portal to provide ancillary benefits online

By CBR Staff Writer

Eastern Life and Health Insurance (ELH), a subsidiary of Pennsylvania-based Eastern Insurance Holdings, has expanded its online capabilities with the introduction of e-bility, its group benefits web portal.

Accessible through ELH’s web site, e-bility provides employer groups and their brokers online access to administration, billing, claims and eligibility information. Employer group administrators can also use the web portal to process employee additions, changes and terminations.

ELH has recently completed its e-bility pilot program and will now offer all of its employer groups the opportunity to register for e-bility. Additionally, the system can be used to access information on all of the group ancillary benefit products the company offers, including dental, short- and long-term disability, term life/AD&D, and vision insurance.

Curt Melville, chief operating officer of ELH, said: “Employers and brokers trust ELH to provide ancillary group benefits with outstanding customer service. Employers increasingly turn to the internet to accomplish routine tasks, so ELH partnered with Genelco Software Solutions / IBM to implement a system enabling us to provide this same level of service through our web site.”

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Mike Molinar, operations manager for Genelco Software Solutions/IBM, said: “We are pleased to work with Eastern Life and Health on the implementation of e-bility. Web access is an essential component for servicing and retaining clients today, and this system will give ELH an enhanced model of customer service that allows for enriched relationships. We look forward to our continued partnership to help ELH take full advantage of this system’s benefits.”

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