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November 17, 2009

DVLA extends strategic transformation services agreement with IBM

For development and implementation of business transformation and systems integration projects

By CBR Staff Writer

IBM has announced a three year extension to an existing 10 year agreement to help UK Driver and Vehicle Licensing Agency (DVLA) transform the way in which it delivers service to the customers.

Under the terms of the agreement, known as Partners Achieving Change Together (PACT), IBM is responsible for the development and implementation of a business transformation and systems integration projects, DVLA’s technical infrastructure and its ongoing operation, maintenance and support.

In addition, a key feature is to deliver IT architecture which will support a move to emerging cross government architectures and improve service quality and customer experience, the company said.

Brendon Riley, chief executive of IBM UK and Ireland, said: DVLA is recognised as being at the forefront of the government’s service transformation agenda, having already achieved an enviable delivery track record in a complex business and technical environment. This extension provides the opportunity to build upon past successes.

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Paul Evans, chief information officer of DVLA, said: This agreement offers significant savings for DVLA and we look forward to building on the partnership that has already been responsible for a wide range of innovative projects.

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