Calluna has commissioned a UK wide research survey to highlight the real technical support issues faced within the modern ICT (Information Communications Technology) studies classroom. Following an earlier survey of the ICT education sector in 1999 in which teachers using ICT put lack of technical support among the main barriers to ICT deployment in schools, Calluna asked the Faculty of Education at Edinburgh University to uncover the real classroom issues and challenges being faced. The survey findings will be published for the first time at the BETT Show in January.
From their 1999 survey, researchers in the Faculties of Education at Edinburgh and Strathclyde University reported teachers stating that second only to competing priorities within their educational work load, lack of technical support was one of the most serious obstacles to the development of ICT use in their school.
The report concluded: One of the main obstacles to progress was identified as the lack of technical support not simply at the ‘top end’ but in dealing with the daily hitches in the use of the technology. The extent to which schools will be able to employ basic technical assistance may be a deciding factor in the level of use and attitudes towards the new technology.
Calluna the developer of PC Bodyguard, which provides fast and secure recovery of corrupted PC desktops, has focused on day-to-day ICT support in this national study of UK primary and secondary schools. Calluna will be presenting the complete findings of this study on the realities of ICT support in education at the BETT educational ICT exhibition in Olympia from January 10 to 13.
