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October 25, 1988

DISSATISFACTION WITH CELLULAR SERVICE

By CBR Staff Writer

One way and another it looks as if Racal Electronics Plc got its Racal Telecommunications Group Plc flotation away and the cash safely in the bank, only just in time: not only is the world about to wake up to the fact that Telepoint cordless phone systems are likely to be a runaway success – the Christmas present for the December 1989 season perhaps – that will crimp the growth of the cellular market, but the dissatisfaction with cellular service is rising to a crescendo, and yesterday, the Telecommunications Users Association was publicising the results of a survey of 270 companies that are big cellular users, and found that 82% of Vodafone were dissatisfied, 72% of Cellnet users, and that there was also anger at the usurious rates British Telecom charges for connecting its customers to the cellular networks; the Office of Telecommunications is now studying the survey’s findings.

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