IBM said that it will provide information technology (IT) services to Discover Financial Services (DFS) through 2015 as a result of an extended outsourcing agreement between the two companies.
As part of the agreement, IBM will continue providing management and support for some of Discover’s critical IT operations. IBM will make investments in software, processing, and storage technologies that will result in improved operations, efficiency, reporting and compliance.
Scott Morin, vice president of financial services sector for strategic outsourcing at IBM, said: IBM has had a long history working closely with Discover to provide high quality, highly efficient IT operations. The new agreement provides them with the flexibility to meet the challenges present in the card business today while taking our relationship well into the next decade.”
Glenn Schneider, SVP and chief information officer of Discover Financial Services, said: Technology plays a key role in all aspects of Discover’s business. Through the work performed under this agreement, we expect to further enhance our customer experience while realising increased efficiencies in our operations.
