Dexia says that it employed Case Manager because it is both a digitization tool and a piece of management software enabling the whole workflow to be monitored. This is a dynamic process, under which a document’s whole lifecycle can be managed. The status and progress of the cases can be monitored and, when new documents are created, the solution can send out the tasks that have still to be done, notably in the case of authorizations or missing documents.
According to the bank, the system allows around 4.5 million documents, kept in 2.4 million dossiers, to be consulted by some 1,500 staff at Dexia headquarters. Everyday more than 10,000 documents are consulted.
