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January 26, 2010

Deutsche Post DHL outsources IT functions to T-Systems

Covers computer centre, infrastructure, network and desktop services

By CBR Staff Writer

Deutsche Post DHL and T-Systems have extended the contract by a further five years to 2014, that covers computer centre, infrastructure, network and desktop services.

In conjunction, the mail and logistics services group has also reached an agreement on other services with T-Systems, a Deutshe Telekom subsidiary. The contract, worth a triple-digit million euro amount overall, is part of a global initiative launched by Deutsche Post DHL to achieve efficiency gains in the provision of IT and telecoms services. The agreement reached with T-Systems aims at cost savings of almost €400m over the next five years.

Under the contract, T-Systems will assume responsibility for complete process chains between Deutsche Post DHL and its customers. In addition, the Telekom subsidiary will take on the operation of 65 applications and additional computer centre services previously carried out by other Deutsche Post DHL suppliers.

Johannes Helbig, chief information officer of MAIL division at Deutsche Post DHL, said: “This represents an important step towards optimising our IT infrastructure in Germany and will have a beneficial impact on our business customers. This agreement with T-Systems will bring about further improvements in our processes and save considerably on costs.”

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Reinhard Clemens, board member of Deutsche Telekom and CEO of T-Systems, said: “We view this contract extension with Deutsche Post DHL, and expansion of the range of services beyond traditional outsourcing and infrastructure management, as both recognition of what we do and as an incitation. Also, the new members of staff will give us sought-after specialist experience of the logistics sector and SAP. We are delighted to have signed a contract that will bring benefits to both parties.”

Under the terms of the agreement, some 100 employees of Deutsche Post DHL will transfer to T-Systems with effect from April 1, 2010.

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