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  1. Technology
April 24, 1988


By CBR Staff Writer

Dellfield Digital Ltd of Stroud, Gloucestershire has launched Isis – Integrated Services Information System – a digital PABX system aimed at small to medium size businesses and hotels. Based on a Motorola 68000 – soon to be replaced with a 68020 running the P-SOS operating system and programmed in Pascal, the exchange can handle up to 128 ports with any combination of exchange lines and extensions. The basic PABX system features Dellfield’s own MS-DOS micro operator control terminal which details on screen all activity in the system. The terminal also shows the status of extensions and trunks, incoming calls and the progress of outgoing calls made by the operator. Isis is available in two other standard packages, Hotel and Automatic Call Distribution. Hotel offers abbreviated dialling, camp on, call detail recording, management reports, night services, temporary redirection and trunk queuing. The ACD package ensures that calls are answered in order of arrival and by reconfiguring the system without affecting system operation, the supervisor can distribute calls amongst agents. There are three software packages to complement the basic systems; Tele-Audit, a call management system that maintains a constant log of all incoming and outgoing calls; Tele-Agent, an enhanced statistics package; and Tele-Guest, aimed at improving hotel reservations, room selection and guest billing. Dellfield, which was formed in early 1982, had an estimated turnover of UKP8.0m last year. The company produces telecommunications and computer based products aimed at the UK and European markets. Prior to the launch of Isis, Dellfield’s products were distributed by GEC and Ericsson under the distributors names, but Isis will carry Dellfield’s own name and will be marketed by 10 independent distributors. The system costs UKP200 per line, not including the cost of the telephone, and is immediately available.

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