The PC giant’s services strategy came under the microscope this week, after it emerged that a big ticket services deal signed between Dell and IBM would not be anywhere as large as originally thought. A Dell spokesman told ComputerWire that the company was no longer proactively selling IBM services.
However, the spokesman said the company would continue to offer services from other third parties. The company’s current partners include fellow Texan IT giant EDS, amongst others. Dell will continue to act as the single point of contact for its customers, the spokesman added.
At the same time, said the spokesman, Dell would use its own staff to handle more complex services. For example, he said, when it came to providing complex storage services to Dell customers, he said, Many of those services are from Dell-badged employees.
Dell has made no secret of its designs on more lucrative service revenue streams, and chairman and CEO Michael Dell has in the past referred to plans to buy up service providers to boost its capability, although he has added the proviso don’t hold your breath.
To date the company has made no large scale acquisitions in the services market. However, the Dell spokesman this week confirmed that when it came to the company’s approach to building up its services capabilities, There’s no change in our strategy.
Source: Computerwire
