Round Rock, Texas-based Dell said its new service uses 3D mapping technology, Google Earth Pro, from Google Inc so that customers can view and track Dell’s tech support response around the world.
Using Google Earth, customers can instantly see whether a service dispatch nearby, rather than having to follow-up no their status with a phone call.
Platinum Plus also has an online tool, called Enterprise Command Center Real-Time Tracking Windows, that lets customers track ongoing support activities.
This premium 7×24 service is the latest result of more than $200 million Dell has invested in enterprise service and support over the past several years, said Brad Anderson, SVP of Dell’s product group, in a statement.
The service includes hardware warranty support, software troubleshooting and emergency dispatch.
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