Dell has announced to offer ProSupport Plus support services to enterprise PCs and Tablets providing predictive tech support the devices.
Leveraging Dell’s SupportAssist technology, it will provide complete support service to the devices which include expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution.
Dell Global Support and Deployment vice president and general manager Doug Schmitt said, "Business leaders and IT managers have always been asked to do more with less, leaving them with an endless backlog of projects they need to tackle."
"By extending ProSupport Plus to PCs and tablets we now offer proactive support for the data center and end-user devices so our customers can spend less time on support and more time on what matters most."
The company claims that with the new solution, the companies will focus on innovation, bothering less about technical support and hardware issues.
ProSupport Plus for PCs and Tablets will be available in 66 countries and 19 languages.
Apart from solving hardware and software issues, the solution will also provide self-service case management and parts dispatch.
ProSupport Plus service is available for Dell Latitude, OptiPlex, Precision, Vostro, XPS, Venue and Chromebook products.
