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September 13, 2010

Dell Services signs five-year contract with BNSF Railway

To provide end-user computing support, fully-integrated service desk support, field services and managed print services

By CBR Staff Writer

Dell Services has won a five-year contract with BNSF Railway (BNSF) to provide end-user computing support, fully-integrated service desk support, field services and managed print services throughout the organisation.

Financial terms of the contract were not disclosed.

Under the contract, the company will provide automated processes and tools to support end-user devices and develop customised process flows for the end-user computing environment.

Dell Services will provide a single point of contact for resolving technical issues; and to ensure service quality, it will provide around the clock service desk support and automated process tools.

The company will optimise BNSF’s printers across the enterprise by using it’s Managed Print Services (MPS), which will allow customers to focus on their core business, and not the day-to-day management of a complex fleet of printers, copiers, faxes, scanners and multi-function peripherals.

To achieve this, Dell services will provide a central portal for all printing needs that helps save internal resources and reduce the total cost of printing.

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Further, Dell Services will also provide field services support and hardware and software management through its Software Inventory and Usage Management offering.

Dell Services president Peter Altabef said that they are proud to support BNSF with tools that create inventory efficiencies, optimise print resources and enable around-the-clock technical support to help BNSF succeed.

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