Backup and disaster recovery applications provider Datto has integrated its hardware-based on-site and off-site backup, disaster recovery and business continuity applications with business management applications provider ConnectWise.
Business management firm’s interface as service tickets will now be delivered device alerts to Datto devices and its users can now customise the Datto device alerts that create tickets in ConnectWise, specify the service board Datto tickets get posted to and configure the service type, sub-type and ticket status classification when the ticket is created.
Device alerts will automatically be created in the ConnectWise interface after the one-time setup in the Datto Partner Portal.
Datto’s integration is compatible with ConnectWise versions 2011.3 & 2012.1, said the company.
ConnectWise’s suite of business automation and IT integration tools includes IT service software, quoting tools, application development and consulting.
Datto CEO Austin McChord said, “This integration will give MSPs the opportunity to consolidate their business processes into one easy-to-use portal.”