Cloud-based help desk software provider Zendesk has introduced its Fast Track Migration Program, a new offering that provides a quick and easy way to migrate to its help desk offering from the RightNow Customer Experience Suite.
Fast Track Migration Program will be introduced after Oracle’s recent announcement of its intent to acquire RightNow Technologies.
The Zendesk Fast Track Migration Program for RightNow includes free help desk health check where Zendesk’s support experts will analyse the health of customer’s current help desk based on the company’s Top 10 Metrics methodology.
In addition, the new programme also includes innovative migration methodology where the Zendesk Migration Team’s migration tools and methodologies system accelerate and automate the transition to Zendesk.
It also includes a free Zendesk 101 bootcamp where new customers will receive a free seat in this introductory Zendesk course that includes information on key features and best practices from the experts.
The Fast Track Migration Program brings together migration best practices and tools, professional services, and free training to make the desired move to Zendesk fast, easy, and painless, said the company.
Zendesk CEO Mikkel Svane said in this day and age it is surprising to see software that is limited to only the Windows platform with no availability through native mobile applications.
"Modern businesses require 21st Century tools to deliver superior customer service. That’s why they’re moving from RightNow to Zendesk," said Svane.
