Vineyardsoft, a developer of the KnowledgeSync Alerts & Workflow software offering, has launched Instant Messager (IM) and Twitter alerts modules to enable organisations to deliver real-time business alerts to their employees’ desktops and mobile devices, using both Twitter and IM offering.
KnowledgeSync version 8.0 leverages the pro social networking communications technologies, while expanding on its ability to communicate critical business information via the delivery methods including email, fax, smart phone, text message and web dashboard.
Instant Message delivery means that users no longer have to take any action in order to be informed. KnowledgeSync’s Instant Message Alerts (IMA) module automatically pops up a message on the appropriate users’ desktops – giving each user the opportunity to review the contents of that message, said Vineyardsoft.
The IMA module also supports extended-message delivery so that IM alerts can contain the details of any business conditions that occur.
The uses of IMA include notifying technical reps about newly-logged support tickets, reminding finance staff about overdue invoices, and alerting the purchasing department about stock approaching reorder level.
IM alerts may be sent via Windows Live Messenger, Google Talk, Yahoo! Messenger & ICQ, and version 8.0 lets organisations use multiple IM providers, such as for employees using a corporate IM system during work hours, and a different IM system during non-work hours.
KnowledgeSync’s Twitter Alerts are also introduced in version 8.0 using the Twitter social network, Twitter Alerts operates similarly to IM Alerts and they enable users to be kept informed about critical business activities.
Vineyardsoft vice president of sales and marketing Don Farber said that the expanded alert delivery methods lets users of KnowledgeSync to use the communications technologies they already know and like.
"With KnowledgeSync version 8.0, an executive can turn to a dashboard, a shipping clerk can rely on an IM alert, and a mobile technician can depend on a tweet. Giving people the right information via the right device means a more knowledgeable workforce," Faber said.
