Verizon Business has extended the range of online tools available to SMB customers. Now, the Verizon Enterprise Center (VEC) customer portal’s full suite of services – including reviewing and paying all Verizon invoices, to checking on the status of a repair or order, to the use of network management tools and dashboards – are available to these businesses, the company said.
Verizon added that three new VEC and eBonding features will make the online experience more user-friendly and productive for businesses of all sizes.
The features include: a new ‘click-to-chat’ help desk that allows customers to speak with a service representative, a new billing-management tool that provides an integrated view of a customer’s network on a single screen, and can deliver up to seven billing summary reports and enable customers to view and sort expenses based on geography, currency, product and service.
According to Verizon, delivery of alarms directly to a customer’s event monitor systems has been made possible by integration of the VEC Dashboard with Verizon eBonding services.
Verizon also recently introduced the Verizon Enterprise Center Mobile service, which enables customers to receive and access information on a mobile device. To access Verizon Enterprise Center Mobile, users need a wireless internet connection and a mobile web browser.
Verizon Business has also enhanced its eBonding service, which shares a common infrastructure with the VEC, allowing customers to directly access the company’s operational support systems to manage network issues, orders and inventory right from their desktop. A related new feature for trouble tickets gives customers detail about the nature of the problem and the service being performed to fix it.
John Williamson, vice president of e-commerce and digital CRM for Verizon, said: Our customers have told us they want flexibility in how they interact with us, whether by phone with their account team or through our sophisticated self-service applications. We will continue to innovate and deliver advanced automated services that both simplify and add value to our customer relationships.
