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May 6, 2009

Symantec announces Managed Backup Services

The new service claims to reduce costs and improve backup and recovery operations

By CBR Staff Writer

Symantec, a provider of security, storage and systems management solutions, has announced Symantec Managed Backup Services, an offering which provides management of backup and recovery operations, allowing customers to utilize IT resources and focus on core business priorities.

The company said that Symantec Managed Backup Services help customers manage their Symantec NetBackup environments on an ongoing basis, optimizing their current technology investment. The service is designed for customers who want to take a proactive approach to their backup and recovery strategy by having Symantec experts manage their day-to-day backup operations, while leveraging existing Symantec NetBackup infrastructure.

Based on the ITIL processes and deep product knowledge, Symantec Managed Backup Services combine local management, on-site or off-site, with remote round-the-clock monitoring, incident management, restore requests, planning and optimization assistance, and reporting capabilities. The services are managed by a local Service Delivery Manager, who supervises day-to-day operations and provides customers with monthly account reviews, the company added.

According to Symantec, Managed Backup Services deliver: managed problem escalation; improved backup and recovery performance; improved audit and regulatory compliance; strategic use of IT resources; and cost control.

Anil Chakravarthy, senior vice president of Symantec Enterprise Services, said: Many organizations are currently upgrading and modernizing their backup infrastructures to keep pace with data growth and heightened requirements for recovery. At the same time, they are also evaluating out-tasking to experts as a way to reduce costs and gain higher reliability.

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