Boasting a new Real User Monitoring feature, Keynote’s next-gen Performance Management Suite is now available.
The cloud-based solution allows enterprises to optimise performance across web and mobile sites in less than three seconds.
Built on big data architecture, Keynote Real User Monitoring provides enterprises with real-time insight with synthetic monitoring. The company claims that it will drive growth and enhance customer engagements.
The new solution allows enterprises to perform triage, based on customer impact. Users can determine in real-time he impact web slowdowns or errors have on user behavior, enabling IT teams to prioritise resolution based on business objectives.
Investment decisions can be optimised, enabling IT to determine the performance investments that optimise business results. The solution achieves this by analysing data trends to understand how performance impacts user behavior metrics such as conversion rate, abandonment rate, and session duration.
The solution can also be integrated with business and NOC dashboards, enabling trhe analysis of digital interactions with a flexible, open and extensible platform. This allows businesses to compose dashboards and integrate both Real and synthetic customer data with business intelligence tools of their own choosing.
"Businesses are on the cusp of a transformative era in digital and need to make informed decisions to deliver the best possible customer experience," said Jennifer Tejada, chief executive officer, Keynote.
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"We now deliver real-time, real customer insights in the context of synthetic measurements and business objectives, leveraging our proven ability to connect technology, innovation and experience. Our new Performance Management Suite empowers digital owners with actionable insights to optimise revenue producing transactions when seconds matter."
