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March 26, 2015

NHS signs IBM to modernise record system

Big Blue to transform the NHS Electronic Staff Record system with mobile access.

By Ellie Burns

IBM is set to transform the NHS, signing a contract with the Department of Health in England to modernise the National Health Service Electronic Staff Record system (ESR).

The ESR could be considered one of the UK’s most important workforce management tools, serving 1.4 million employees. IBM hopes to bring the system into the digital age by providing increased mobile access and new self-service capabilities.

The Mobile Ready Portal will be built by IBM Interactive Experience, the world’s largest digital agency. The Portal will allow access for many different user types allowing access from PC, Android and iOS devices.

Easier access for NHS employees will be delivered through an improved interface, while the foundations will also be set for future enhancements such as increased central business intelligence reporting using dashboards, alerts and collaboration tools.

"Improving performance and driving greater efficiencies are major priorities for the national health service today. As demands on the NHS continue to grow, it continues to seek improvements that ensure quality and availability of services for patients" said Simon Humberstone, Head of Healthcare for Europe, IBM Global Business Services.

"By introducing technologies that will further enable the NHS to expand its data analytics capabilities, alongside the latest online collaboration and social learning tools, knowledge will be more easily shared, clinical outcomes improved and performance levels increased."

The five year agreement was signed in December 2014 following a competitive tender. Following the transition from the current supplier, IBM, in partnership with the NHS ESR Central Team will manage and run the service beginning later this year.

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